If any damaged items are received, you need to immediately take photos of the package and all contents. All contents must be new and unused. Email Hardkorellc@gmail.com photos with any other pertinent information no more than 24 hours after receipt of your delivery. Any damaged items that have been used or are not in their original condition may not be returned. A refund will be processed after the unused item has been returned and verified.
The HardKore HeadShop accepts returns on all unused products within 14 days of the delivery date. A full refund for the purchase price will be issued when the item has been returned and approved for re-stocking. Shipping and handling fees are non refundable and buyer is responsible for any return shipping fees incurred.
The HardKore HeadShop is not able to accept returns, exchange or offer full or partial refunds for products that have been used. It is your responsibility to inspect all items prior to use, as once used they cannot be returned for any reason. Any used items returned to The HardKore HeadShop will not be issued a refund, nor will we be able to re-ship the product back to you for any reason.
You personally take full responsibility for the product(s) you purchase. If importing and/or owning smoking accessories is illegal in your state, city, county, or country, The HardKore HeadShop accepts no responsibility as to verify the legitimacy of the order before accepting it. We will not reimburse you should any products be kept or destroyed by authorities in transit or after delivery.